Refund & Return policy
Returns for refunds
Prijector offers 30-day return policy. You can return the product for any reason within the 30-day period after you have received the device. If 30 days have passed since you received the device purchased on www.prijector.com, unfortunately we cannot offer you a refund or exchange.
Products must be packed in their original packaging, including all accessories, manuals, and documentation. You will be responsible for, and pre-pay, all return shipping charges and shall assume all risk of loss or damage to product while in transit to Prijector. We recommend that you use a traceable method of shipping for your protection.
To complete your return, we require a receipt or proof of purchase. We will issue a return Authorization number and send you the guidelines for the return procedure. To get a return Authorization number and instructions on how to process your refund, please reach out to email@example.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if the item met the conditions for the full refund. If the return is approved, then your refund will be processed within the next two weeks, and a credit will be applied to your credit card or original method of payment, within 2-7 days.
Late or missing refunds (if applicable)
If you haven’t yet received a refund two weeks after you have received a confirmation of your refund, double check your account and contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org
Replacement of faulty devices or product warranty
We only replace items if they are defective or damaged. You can get your faulty device replaced within the given period after the purchase from Prijector or from an authorized reseller.
You should report the issue within 30 days after the defect has been discovered. Please note that we do not accept any returns without the customer first contacting Prijector regarding the return, having received support from the Customer Support Team, and having received the guidelines for the return.
Reach out to email@example.com describing the issue you are experiencing. The Customer Experience Team will identify if your issue can be solved over email, chat, or, in some cases, phone.